Brazil Enhances Protection for Online Bettors Through Mandatory Registration
The Brazilian government is taking significant steps to protect consumers involved in online betting. A new guideline mandates that all betting operators register on the Consumidor.gov.br platform, a move designed to increase transparency and accountability within the rapidly growing sector.
According to National Consumer Secretary Wadih Damous, this mandatory registration is crucial. “The mandatory registration on Consumidor.gov.br is a fundamental step to ensure that bettors’ rights are respected,” he stated. “Now, Brazilians have a direct and efficient channel to register and monitor their complaints, strengthening the balance in consumer relations.”
Prizes and Betting Secretary Regis Dudena echoed this sentiment, emphasizing the importance of transparency in betting operations. “The participation of betting operators in the Consumidor.gov.br platform reflects the Ministry of Finance’s commitment to ensuring that all practices are carried out in accordance with legal standards, with respect for consumers-bettors.”
Monitoring and Inspection
The adhesion of betting companies to the Consumidor.gov.br platform will enable various agencies within the National Consumer Defense System to effectively monitor and track complaints. This enhanced oversight aims to provide greater security and reliability for consumers engaging with online betting platforms.
Consumidor.gov.br boasts a strong track record, with over 8.9 million completed complaints and a resolution rate of approximately 81%. It is poised to become a vital resource for protecting bettors’ rights. The new regulation not only bolsters security but also establishes a higher standard of service and transparency within the Brazilian betting market.
How to Verify Authorization and File Complaints
Consumers can easily verify if a betting company is authorized by visiting the Consumidor.gov.br platform and searching for the operator’s name before placing any bets.
Filing a Complaint: A Step-by-Step Guide
- Access the Consumidor.gov.br website.
- Search for the name of the gambling company.
- Report your complaint.
Once a complaint is filed, the betting company has 10 days to respond. During this period, the consumer and the company can communicate to resolve the issue.
After the company provides its final response, the consumer has 20 days to comment on the response, classify the complaint as resolved or unresolved, and indicate their level of satisfaction with the service provided.
For further details, visit Consumidor.gov.br.
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